Salesforce.com

Implementation

Migrating your data to a new database can be a daunting task.     The versatility that Salesforce.com provides to organizations can make it even more difficult to know where to start.    We can help you make sense of your options, customize your Salesforce implementation, and work with your team to drive user adoption.

We use agile methodologies with our clients.   Unlike traditional waterfall software development projects that can easily run off course, we deliver functioning pieces of customization during short working sprints of roughly 1-2 weeks.   This methodology not only helps you get up and running faster, but you can guide customization as you see working functionality first-hand at the end of each development sprint.

Our agile methods also give you the option of using the implementation process to learn how to manage your Salesforce.com instance.   From validation rules to cross-object workflow, we can explain functionality as it is being implemented.   This helps you to understand how the pieces fit together and to better support your users’ needs.

Training & Support

Sometimes you just need someone to turn to and ask questions as you come across them.   We can work with you to support your administration efforts, answer technical questions, bounce ideas around, and create training materials for your staff.

Administration

Keeping up with new Salesforce functionality can be a beast.   We can help offload administration functions including data deduplication, customization enhancements, and new feature activations.     We can either supplement your internal administration or serve more tightly with your team as the primary Salesforce Administrator.